FAQ

ORDERING CUSTOMIZATIONS CANCELLATIONS/CHANGES DELIVERY DETAILS

GENERAL

Q: You’re such a tiny flower shop, can you handle large weddings and events?

A: We do it all the time. While we operate a cute little flower shop in Potrero Hill seven days a week, behind the scenes we are working diligently with couples, event planners, and boss-types to meet their every need: style, scope and budget. Drawing on over 12 years of experience, we deftly handle the nuts and bolts of every event, while cultivating ways to make the next one even better. From lavish weddings to glitzy galas and even large conventions, our goal is to create a floral experience that people will notice, appreciate and remember.

Q: I’m getting married at City Hall in a couple weeks. Can I order a bridal bouquet and boutonniere from you?

A: Absolutely. Bridal bouquets are our passion. (And boutonnieres and corsages too.)If you aren’t overly concerned about specific flowers and trust in our design capabilities, then I encourage you to order through our website. We love what we do and believe that you’ll be happy with the results. It’s a total breeze to order online. It’s also a very good deal. Click here to see our personal flower options!

Q: I want to order flowers to send to a friend. Should I place the order online or call the shop?

A: While we absolutely love to hear from our customers, ordering online is the best method most of the time. We can use the technology to communicate with you better while keeping track of all the little details. It also saves us time. Then again, don’t hesitate to call!

Q: What happens to all the flowers after a big event?

A: While we always leave it up to the customer to decide what happens to the flowers after a large wedding or event, when given the opportunity, we donate the flowers to the Mental HealthRehabilitation Center at SF General Hospital in Potrero Hill.

Q: How do you best describe your style?

A: At Bell and Trunk we are well trained in a variety of styles, but we do have our preferences. From classic and modern, to boho and whimsical, we like to play around.We get really excited over flower challenges. When it comes to embellishing hedges, hanging flowers from light fixtures, and festooning ship masts, we’re all over it.

Q: Where do your flowers come from?

A: We are so amazingly fortunate to have one of the best flower markets in not only the country, but maybe the entire world–the SF Flower Mart. Where else can you buy foxglove and anemone from your local flower farm, prized tulips from Amsterdam, and hardy Ecuadorian roses, all at the same time? There has been a lot of emphasis on the importance of buying locally grown flowers, and rightfully so. But let’s not forget how amazing a single tulip from Amsterdam started a global empire. Or how Colombian farmers gave up coca plants and took a chance on roses to gain peace over prosperity. So long as the SF Flower Mart exists, Bell and Trunk will support all of the growers across the world.

Q: What’s the best way to contact you if I have wedding or event?

A: Please fill out our inquiry page and we will respond to you ASAP.

Q: I’m not entirely thrilled with my order. What do I do?

A: Please contact Vanessa directly at vanessa@bellandtrunk.com. She really cares about her work and making sure everyone is happy.

Q: I want regularly scheduled flowers in my home. How do I go about ordering them?

A: Please contact Vanessa directly at vanessa@bellandtrunk.com for a free consultation. Or check out our flower subscription page for the option to have regular deliveries made on an ongoing basis.